User Support

User Support contains five main areas: Reference cards for accessing the ROSS; User Guides; Quick Reference Cards; Tips and Tricks and ROSS YouTube Videos.

Access to ROSS

Name Description
Getting Started with NAP Explains how to log on to NAP to complete your contact information and set up your Challenge Questions.
Requesting a NAP User Account Explains how to log on to NAP to request a new NAP User Account.
Retrieving a Forgotten NAP User Account or Resetting your NAP Password Explains how to log on to NAP to retrieve your forgotten NAP User Account or reset your NAP Password.
Using Citrix for FS Users Explains how to log on and log off ROSS using Citrix from an FS computer, install the Citrix Client on to your computer, set up drive access, and print ROSS Reports from Citrix.
Using Citrix for Non-FS Users Explains how to log on and log off ROSS using Citrix from a non-FS computer, add ross.fs.fed.us to your trusted sites, install the Citrix Client on to your computer, set up drive access, and print ROSS Reports from Citrix.
ROSS Access for FS and Non-FS Users Over a Citrix Network Farm Explains how to log on and log off ROSS using Citrix from a non-FS computer, add ross.fs.fed.us to your trusted sites, install the Citrix Client on to your computer, set up drive access, and print ROSS Reports from Citrix.

Related Downloads:

 

ROSS User Guides

Name Description
Airport Explains how to manage airports and airport information.
Aviation Hazard Explains how search for, identify, modify existing, or remove/delete aviation hazard information from the ROSS database.
Catalog Explains how to create, manage, and maintain catalogs, catalog categories, and catalog items for a Catalog Manager.
Contract Explains how to enter agreements between vendors and your organization, and record agreements between government organizations.
Direct Order Affiliation Explains how to establish direct order relationships for your subordinate dispatch centers based on the incident host.
Incident Resources Explains how to release (demobilize) resources from an incident and how to reassign resources from one incident to another.
Incidents Explains how to create and modify incidents (including navigation instructions), create and modify detail requests, and create incident lists.
Location Explains how to search for and define locations for incidents, the USGS, and other geographic locations.
Merge Incidents Explains how to merge two open incidents together.
Merge Duplicate Resources Explains how merge one or more duplicate resources into one master record, which remains once the merge is complete.
Multi Place Requests Explains how to select one or more pending requests from a single incident and place them simultaneously to another dispatch center.
New Request Explains how to create requests for internal and external incidents.
Pending Request Explains how to take action on all requests pending with your organization.
Personal Settings Explains how to set up a dispatch unit and/or host unit requests that you want to view on the Pending Request screen. It also explains how to create and refine notification settings, which allos you to designate the specific types of “Action” and “No Action” notification messages you want to receive.
Place Up Affiliation Explains how to establish place up relationships for your subordinate dispatch centers based on the incident host.
Pre-Orders Explains how to create and manage pre-orders.
Quick Fill Explains how to use the Quick Fill screen to automatically generate a resource request and fill it at the same time.
Release Authorization Explains how to a parent dispatch center can authorize or hold the release of aircraft, crew, equipment, and overhead non-service resources committed to their immediate subordinate’s incidents.
Release Non-Local Resources Explains how to search for and release resources from non-local incidents.
Reports Explains how to run Standard and User Community Reports available via the ROSS Reports Portal.
Request Status Explains how to view requests in any status and across all catalog categories for one or more local or non-local incidents at the same time.
Resource Item Explains how to create and work with catalogs, categories, and resources.
Resource Status Explains how to view the status and set the availability of your organization’s resources.
Roster Explains how to build a roster and then assign and manage resources for that roster.
Search For Resources Explains how to filter for and locate all aircraft, crew, equipment, overhead, and supply resource items.
Selection Area Explains how to create, edit, and delete a selection area and how to search for organizations to add to the selection area.
Tactical Aviation Explains how to dispatch tactical aviation resources.
Travel Explains how to create and edit itineraries for mobilization and demobilization of resources
Travel Plan Explains how to create and edit travel plans for transport resources, and how to add traveling resources to travel plan legs.
User Accounts Explains how to add and grant access roles to NAP User Accounts that have access to ROSS.
Vendor User Accounts Explains how to request and manage your NAP User Account so that you, as a Vendor, can access Web Status.
Vendor Web Status Explains how to access and use Web Status for vendors, which allos vendor representatives to report the availability status of their contracted resources.
Web Status Explains how to access and use Web Status in ROSS to maintain the availability status and related information of overhead, supervised, and government non-dispatch resources

 

Quick Reference Cards

Name Description

Accounts

 
Installing Citrix on Windows 10 This Quick Reference describes how to install Citrix for Windows 10 users
IQS manager account for ROSS This Quick Reference card if for IQSWeb users who send resource qualification information from IQSWeb to ROSS
IQSWeb user account This Quick Reference Card explains how to set up a ROSS account for that IQS or Altaris CAD user.
Vendor Rep Web Access This Quick Reference Card describes how to assign Vendor Rep Web Access.

Contracts

 
Entering and Managing CWN Contracts

This quick reference card outlines four basic scenarios when working with Call When Needed (CWN) contracts in ROSS

Incidents

 
Creating a New Incident This quick reference card describes how to create a new incident
Transferring Incidents This quick reference card describes how to transfer and incident for both source and destination dispatch centers.

Reports

 
Adding Cognos as a Trusted Site This quick reference card describes how to add Cognos as a trusted site.
Cognos Compatibility Issues for Internet Explorer This Quick Reference Card explains how to resolve compatibility view issues between ROSS Reports and Internet Explorer
Pending Request Workspace This Quick Reference Card describes how to create Pending Request reports at the ROSS reports workspace-style window.
Resource Status Workspace This Quick Reference Card describes how to create Request Status reports at the ROSS reports workspace-style window.
Scheduling Report Views This Quick Reference card explains how to copy, paste, and schedule a ROSS User Community Report that already exists in Cognos as a Report View
Scheduling ROSS reports

This quick reference card describes how To schedule a single report to run on a regular basis

Requests

 

Aircraft Requests

 

Air Attack Platforms

This Quick Reference Card explains how to order an air attack platform with configuration and fill the Pilot and Air Attack Group Supervisor (ATGS) from the Master Roster.
CWN Aircraft This Quick Reference Card explains how to fill a request for a Call When Needed (CWN) aircraft that has a resource record defined in ROSS.
CWN Helicopter and Support Requests for Helicopters This Quick Reference Card explains how to fill a request for a Call When Needed (CWN) helicopter with configuration, or to fill support requests, such as for a CWN Helicopter Manager or Helicopter Crew member.
Exclusive-Use Helicopters This Quick Reference Card explains how to fill a request for a Exclusive Use (EXU) helicopter

Lead Planes and ASMs

This Quick Reference Card explains how to order a lead plane with configuration and fill the pilot from the Master Roster
Quick Filling EXU & Govt. Helicopters with rosters This quick reference guide describes how to create a helicopter resource item and how to create a roster for the new helicopter.
Reassigning Airtankers to a Preposition This Quick Reference Card explains how to reassign an airtanker to a preposition order created by the dispatch center currently hosting the airtanker.

New Requests

 
Create a New Request This quick reference card describes how to create a new request.
Multi-Place requests This quick reference card describes how to use the Multi Place Requests window when local resources have been exhausted.
Splitting Request Blocks to Create a User-Defined Request Numbers This quick reference card describes splitting request number blocks and creating user-defined request number blocks
Travel Itinerary This quick reference card describes how to create a travel itinerary.
   

Pending Requests

 
Pending Requests Local

This quick reference card describes how to fill a Pending Request with an available local resource.

Pending Requests Selection Area This quick reference card describes how to place a pending request to a selection area dispatch center.

Supply Requests

 
Completing Shipping Information for Supply Requests This quick reference card explains how to complete the minimum amount of information for a cache to fill a Supply order
Filling Supply Requests This quick reference card describes how to fill supply requests.
NFES Requests, completing and placing to a Cache This quick reference card describes how to create and place NFES requests to a cache.
NFES Telecom Requests in ROSS This quick reference card describes how to create a new request for a telecommunications item and how to place telecommunications requests from the Pending Request screen.
   

Tips & Tricks

Name Description
WildCad/IRWIN/ ROSS Interface

Explains how to managing changes to IRWIN generated ROSS incidents.

Buying Team and Procurement Improvements Explains the improvements to Buying Team and Procurement functionality for ROSS 2.16.4.
Search For Resources Reports Explains the new functionality for the Search For Resources screen for ROSS 2.16.4.

 

VIPR/ROSS  Duplicate Resource Cleanup

 

Locate VIPR Resources DRAFT

 

This document provides direction on how to clean up duplicate resources in the VIPR/ROSS database.

 

This Document explains how to locate VIPR resources

   
  • Access to ROSS (NAP) lists quick reference cards that explain how to request, obtain, and manage a NAP User Account for access to ROSS, and how to use Citrix to access ROSS. At the top of each quick reference card, one or more tasks are outlined step-by-step. Screen captures below each task are highlighted with numbers that correspond to the step(s) outlined above.

     

    • User Guides are named and organized based on the ROSS menu, and explain a specific screen and related functionality in the ROSS application.

       

    • Tips & Tricks outline specific topics that have been found to be particularly helpful when using ROSS. Tips & Tricks may originate from a ROSS Subject Matter Expert (SME) or may be forwarded to the website from the field.