Accessing ROSS Production and Practice requires a NAP (NESS (National Enterprise Support Service) Application Portal) account.

The NAP is used to manage user application account information. Once a user account exists in NAP, local account managers can add it to one or more Dispatch Centers in ROSS.

Requesting a NAP Account:

For step-by step instructions on requesting a new account, see the Quick Reference Card Requesting a NAP User Account

Rules of Behavior:

First time NAP users will be prompted to and must accept the Rules of Behavior to access NAP and ROSS.

NAP Password Policy:

Due to Agency security requirements, the current NAP password expiration timeframes will change overnight on June 21, 2018. No outage will occur with this change.


NAP PASSWORDS for Standard accounts will now expire in 60 days, this is a change from the previous 90 day requirement. If you have not changed your password within the last 60 days, you will be prompted to do so upon the first login to the authenticated application. Users will continue to receive password reset reminders at 10, 5, 4, 3, 2 and 1 day(s) prior to expiration.


Applications that authenticate via the NAP are: WIMS, ROSS (Web Status and DDS), FTP, e-ISuite, Inciweb, F&AM Web Master and ICBS.   If you need assistance, please contact the IIA Help Desk at

  • Minimum Length = 12 characters.
  • Maximum Length = 32 characters.
  • Must contain at least one upper case alpha character (A-Z).
  • Must contain at least one lower case alpha character (a-z).
  • Must contain at least one digit (0 - 9).
  • Must contain at least one special character !@#$%^* (Do not use< > or &)
  • Twenty-four unique new passwords must be created before an old password may be reused.
  • Standard Account Passwords expire after 90 days.
  • Privileged Account Passwords expire after 30 days.
  • "Password will expire in X days" warning is displayed for the 10, 5, 4, 3, 2, 1 day(s) prior to expiration.
  • Accounts are locked after 5 failed login attempts per session. There will be a 15 minute lockout before the user may attempt to log on again.
  • Users must establish security challenge questions by using the steps below.

Challenge Questions:

Users must establish security questions in NAP (Security Profile) which will allow them to reset a forgotten passwod:

  • Click on the person shaped icon NAP User Iconon the left of the screen. This will take you to your User Account Page.
  • At the upper right of the screen click on the NAP Security Profile Icon button.
  • On the Security Profile page, provide answers to three questions and save.
  • This action will allow you to reset an expired or forgotten password without contacting the helpdesk.
  • Users may set or reset their security profile challenge questions any time they are logged into NAP. 

Quick Tip:

  • To request a new ROSS account, on the upper right of the NAP log in screen, click the Request User Account Button button. 
  • A unique e-mail address is needed for the user plus a varifying contact's information (i.e. Dispatch Center Manager).
  • After submitting an account request, the user will receive an e-mail with a temporary password and another with their user name.
  • When users log into NAP or ROSS with a Temporary NAP Password, they are prompted to reset their temporary password.
  • You are issued a Temporary NAP Password when you are assigned a new NAP User Account or when you, a NAP Account Manager, or the Helpdesk resets it.
  • If you have forgotten your NAP Password you can reset it by clicking "Reset" to the left of the Login button.

NAP Login Screen